💳 Refund & Cancellation Policy

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Thank you for choosing BridgeWorks CRM. This Policy describes how subscriptions, cancellations, and refunds work for the software, websites, applications, AI tools, project management systems, estimating systems, CRM systems, quality control tools, and related services (collectively, the "Services") operated by Rocket Takeoffs and Estimating LLC, Bridge QC, Bridge Takeoff, and Rocket Digital Services LLC (collectively, "Company," "we," "our," "us"). This Policy is incorporated by reference into our Terms of Service. By subscribing to or using any paid feature of the Services, you agree to the Refund Policy in effect at the time of purchase.

1. All Sales Are Final — No Refunds

All subscription fees, setup fees, add-on charges, AI credit purchases, per-takeoff fees, AI cap increases, rush fees, and any other payments made to the Company are non-refundable. This applies whether the subscription is paid monthly, quarterly, annually, or as part of a multi-year contract.

By subscribing, you acknowledge that:

• You have had the opportunity to evaluate the platform before purchase, including via product demonstrations, trial access (where offered), or our public sales materials.
• Once payment is processed, no refund will be issued for any portion of the subscription period, used or unused.
• Partial-month and partial-year refunds are not offered, regardless of when within the billing cycle a cancellation request is made.
• Refunds are not issued for periods of inactivity, non-use, accidental purchase, change of business circumstances, or for features you choose not to use.

2. How to Request Cancellation

To cancel your account, you must submit a written cancellation request to info@rockettakeoffs.com from the email address associated with your account.

Your request must include:

• The company name on the account
• The account owner's name and email address
• The invoice number or transaction ID (if available)
• The desired cancellation date (subject to the contract terms in Section 3)
• The reason for cancellation (optional but helps us improve)

Cancellation requests are acknowledged within five (5) business days and processed within thirty (30) days. Verbal requests, in-app messages, support-chat messages, and social-media messages do not constitute a valid cancellation request. Only written email requests to the address above are accepted.

3. Cancellation During an Active Contract Term

If your account is under an active subscription contract (monthly, annual, or multi-year), your cancellation request will be honored, but you remain financially responsible for the remaining term of the contract.

• Monthly subscriptions: Cancellation takes effect at the end of the current paid billing cycle. You retain access until that date. No proration or refund is issued.
• Annual subscriptions: You may submit a cancellation request at any time, but you remain obligated to pay all amounts due through the end of your annual term. Access terminates at the end of the paid term.
• Multi-year contracts: You remain financially responsible for all remaining payments under the contract, regardless of when the cancellation request is submitted. We may, at our sole discretion, agree to an early-termination buyout — terms negotiated case-by-case.
• Out-of-contract (month-to-month) accounts: Cancellation is effective at the end of the current paid month. No further charges will be made after that.

4. Account Termination by Us

We reserve the right to suspend, restrict, or terminate any account, with or without notice, if:

• Payment is overdue by more than 10 days.
• The account is used in violation of our Terms of Service or Acceptable Use Policy.
• The account is used to send unauthorized email, spam, or content that violates applicable law.
• The account is used to attempt to copy, reverse-engineer, scrape, or otherwise misappropriate our software, data, or intellectual property.
• The account is used in a manner that threatens the security, stability, or integrity of the platform or other users' data.
• We receive a credible complaint of fraud, abuse, or unlawful activity originating from the account.

If we terminate your account for cause under this section, no refund of any kind will be issued, and you remain liable for any unpaid amounts owed under your contract.

5. AI Tools — User Responsibility Disclaimer

You are solely responsible for verifying, reviewing, and validating all AI-generated output before using it for any business, legal, financial, contractual, construction, engineering, code-compliance, safety, regulatory, or client-facing purpose. AI tools can and do produce incorrect, incomplete, outdated, or misleading results — sometimes confidently.

By using any AI feature in BridgeWorks CRM, you acknowledge and agree that:

• AI output is not a substitute for professional judgment, licensed engineering review, legal advice, building-code inspection, or expert construction estimation.
• AI output may contain factual errors, mathematical mistakes, incorrect measurements, incorrect pricing, outdated code references, or omissions of critical scope items.
• You will independently verify all AI output — including takeoff quantities, material lists, labor estimates, spec interpretations, code citations, pricing, and any other AI-generated data — before relying on it for bidding, contracting, ordering, building, invoicing, or any other business decision.
• You will not forward AI output to customers, subcontractors, vendors, regulators, or any third party without first reviewing and approving the content yourself.
• Rocket Takeoffs and Estimating LLC, Bridge QC, Bridge Takeoff, Rocket Digital Services LLC, and their owners, members, managers, officers, employees, contractors, licensors, successors, and affiliates are not responsible for any errors in AI output, any business decisions you make based on AI output, or any damages (financial, legal, contractual, reputational, or otherwise) resulting from your use of or reliance on AI-generated content.
• Refunds will not be issued for AI errors, AI inaccuracies, AI output you disagree with, or AI tool downtime.

6. Data Accuracy & User Responsibility

BridgeWorks CRM is a tool. The data inside it is generated, edited, and managed by you and your team. You are responsible for:

• The accuracy of all data you enter, upload, or import — including takeoff data, estimates, invoices, customer details, subcontractor information, and project records.
• Reviewing all outbound communications (emails, proposals, contracts, invoices) before they are sent to customers, subcontractors, or vendors.
• Maintaining secure passwords and not sharing login credentials.
• Compliance with all applicable construction codes, licensing requirements, employment laws, tax obligations, and contract laws in your jurisdiction.
• Maintaining your own independent backups of any critical business data.

7. Beta Software Notice

BridgeWorks CRM is currently in active beta. Features may be added, modified, or removed at any time. Occasional bugs, downtime, or behavioral changes are expected as part of beta operation. Your subscription includes access to ongoing updates as they are released.

Beta status does not entitle you to a refund. By subscribing, you acknowledge you are using beta software and accept the inherent risks of doing so.

8. Service Modifications & Pricing Changes

We reserve the right to:

• Add, modify, or remove features at any time.
• Change pricing, membership tier inclusions, or AI credit allotments at any time, with 30 days' notice to existing subscribers for material changes.
• Discontinue the service in part or whole, with 60 days' notice, in which case any prepaid but unused subscription period will be credited or refunded on a prorated basis at our discretion (this is the only circumstance in which a partial refund may be issued).

9. Data Export & Retention After Cancellation

For 30 days following the end of your subscription term, you may request a one-time export of your account data in standard formats (CSV, XLSX, or PDF where applicable). After 30 days, your account and all associated data may be permanently deleted from our systems.

It is your responsibility to download and back up your data before your account closes. We are not liable for data loss after the 30-day window.

10. Limitation of Liability

To the maximum extent permitted by law, the total cumulative liability of Rocket Takeoffs and Estimating LLC, Bridge QC, Bridge Takeoff, Rocket Digital Services LLC, and their owners, members, managers, officers, employees, contractors, licensors, successors, and affiliates to you for any and all claims arising from or relating to your use of the Services — including but not limited to AI errors, data loss, downtime, software bugs, integration failures, third-party service failures, missed deadlines, lost profits, lost opportunities, or any other damages — shall not exceed the total amount you paid us in subscription fees in the three (3) months preceding the claim.

We are not liable for any indirect, incidental, special, consequential, punitive, or exemplary damages, regardless of the cause. This Section is in addition to, and does not limit, the disclaimers and limitations of liability set out in our Terms of Service.

11. Chargebacks

Please contact us at info@rockettakeoffs.com before initiating a chargeback with your bank or card issuer — we can usually resolve billing concerns directly and faster. If you initiate a credit-card chargeback or payment dispute for a subscription fee you owe under these terms, your account will be suspended immediately, and you will be liable for any chargeback fees, recovery costs, and reasonable attorney's fees incurred by us in collecting the disputed amount.

12. Dispute Resolution & Governing Law

Any dispute arising from or relating to this Policy, your subscription, or your use of BridgeWorks CRM shall first be addressed through good-faith negotiation by emailing info@rockettakeoffs.com. If negotiation fails, the parties agree that any such dispute shall be resolved exclusively in the state or federal courts located in the State of Georgia, United States, and each party consents to the personal jurisdiction and venue of those courts.

This Policy is governed by and interpreted under the laws of the State of Georgia, without regard to its conflict-of-law principles. This Section is consistent with the governing-law provision in our Terms of Service.

13. Changes to This Policy

We may update this Policy from time to time. The "Effective Date" above reflects the most recent revision. Continued use of BridgeWorks CRM after a revision constitutes acceptance of the updated Policy. Material changes will be announced via in-app notice or email to the account owner.

14. Contact

For cancellation requests, billing questions, refund requests (which will be reviewed but generally denied per Section 1), or any other policy-related inquiry:

Rocket Takeoffs and Estimating LLC
Bridge QC
Bridge Takeoff
Rocket Digital Services LLC
Email: info@rockettakeoffs.com
State of Operations: Georgia, United States